Public transport satisfaction dips in 2020, MRT safety scores largest improvement: Survey
SINGAPORE: Overall satisfaction with public transport dipped in 2020, with MRT safety and security scoring the largest increase, the Public Transport Council (PTC) said on Friday (Feb 7).
The percentage of people who said they were satisfied with public transport was 97.6 per cent, lower than the high of 99.4 per cent in 2019.
According to PTC, percentage satisfaction levels are measured based on the proportion of respondents whose overall satisfaction rating for public transport services was 6 and above on a 10-point scale.
Satisfaction with public transport, bus, and MRT services over the past 5 years. (Graphic: Public Transport Council
While the proportion of satisfied commuters dropped in 2020, the mean satisfaction score remained at 7.8 for the second consecutive year, due to ...