Commentary: Can the F&B industry and food delivery platforms cope better this time around?
With no chance for dining in for the next few weeks, more Singaporeans will turn to ordering their food online. But have the knots in delays and lack of service been sorted out for round two, asks an NUS Business School professor.
SINGAPORE: My friends and I were planning to go to a Lebanese restaurant in Singapore on a Tuesday night.
With the announcement of new heightened measures to fight COVID-19, including no dine-ins and a maximum party size of two (from different households), the dinner wasn’t possible.
Like the Lebanese restaurant, many other F&B businesses in Singapore will be swiftly adjusting their delivery operations. With prior experience during the circuit breaker in 2020, can these businesses feed their customers in time, and feed their workers over time?
There were ...